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GoldMine® FrontOffice
Create customers for life!
Customer Relationship Management (CRM) is a set of practices that companies can use to build, broaden, and deepen customer relationships. Whenever and wherever there is a customer contact, you are affecting that relationship. And that relationship is a key factor in your organization’s success.
Consider that it costs a company eight to ten times more money to acquire a new customer than it does to keep an existing one. Ensuring customer loyalty requires sustained dedication by your entire team. And with GoldMine®, you have the power to take customers through the complete life cycle—effectively and affordably.
GoldMine® FrontOffice™ - cost-effective, yet the most powerful tool a small to medium-sized business can have for Creating Customers for Life™. Components
include :
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 GoldMine® Sales and Marketing™
GoldMine lets you create powerful and targeted marketing programs and runs them automatically. GoldMine also automates sales reports and administration, so sales people can focus on new business. Sales managers use GoldMine’s powerful sales tools to steer their business in the most profitable
direction.
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 HEAT® Service and Support™
Respond instantly to customer needs and resolve problems quickly. HEAT lets your entire support team share information, allowing anyone to quickly respond to your customer’s unique
requirements.
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 iGoldMine®
Allows users of GoldMine® FrontOffice™ to access customers, calendars, sales, service, or marketing information in real
time... from any remote location.
The GoldMine® Sales and Marketing and HEAT® Service and Support products feature GoldMine® Management Intelligence™. This unique set of tools keeps managers informed by proactively managing critical customer issues and making real time adjustments.
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