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GoldMine® FrontOffice
HEAT®
Service and Support
Win and hold your customers’ attention!
Managing a prospect from the point of first contact, across each department, throughout the customer life cycle has to be
seamless—and transparent to the customer. HEAT ® Service and
Support brings the service and support function of a more complex enterprise system to an affordable, quick-to-implement application.
- Retain Customers
- Set up processes to quickly, accurately, and consistently respond to all customer inquiries.
- Enable front-line employees to access the information they need to build customer loyalty.
- Ties sales, marketing, service, and support teams together to provide a single view of customer-related activities.
- Streamline Customer Support Processes
- Service and support representatives can quickly log calls, research problems and notify users when a solution is found.
- Advanced logging and notification allows your service and support team to spend more time with customers.
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