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Heat ® sos
Enhance value and expedite ROI!
HEATsos solutions have made HEAT® an industry leader in total service and support automation for more than ten years.
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 HEAT®
Reduce costs and
elevate service levels with HEAT Service and & Support, the
foundation of the HEAT product suite. Proven and powerful, HEAT
Service and Support is the service desk software that helps
organizations of all types take their service and customer
satisfaction to the next level. HEAT® service & support solution turns your help desk /
customer service into a proactive customer service center that supports the organization and is accountable to the bottom line.
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 iHEAT®
Accessing HEAT service
management tools has never been easier for on-the-go technicians. With
iHEAT’s server-based, thin client computing system, technicians can
access HEAT® to view and manage issues via a Web browser
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HEAT® Self Service™
Increase customer
service desk productivity by reducing the flood of routine technical
issues to your customer support center. With HEAT®
Self Service customer self service software, customers can search the
knowledge base, submit a new customer service issue or check the status
of an issue – without adding to your incoming call volume. HEAT® Self Service™ takes the burden off your service desk technicians. Gives your customers the power to resolve common, highly repetitive, and easy-to-solve issues by themselves, as well as log trouble tickets and receive automatic email-notification.
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 HEAT®
Asset Tracker
HEAT® Asset Tracker manages your hardware and software assets throughout their entire lifecycle. This product keeps track of warranties, sofware licenses, and leases to save on costly fines and penalties.
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HEAT
Plus Knowledge®
HEAT Plus Knowledge® knowledge management system offers fast and accurate answers to your most pressing support problems. Best of all, technicians can access the answers without ever leaving the HEAT help desk workflow.
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