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Heat ® sos
Heat ® Service & Support
Proactive
Customer Service Center!
Reduce costs and elevate service levels with HEAT Service and &
Support, the foundation of the HEAT product suite. Proven and powerful,
HEAT Service and Support is the service desk software that helps
organizations of all types take their service and customer satisfaction
to the next level. HEAT® turns your Service desk into a proactive customer
Service Center that supports the organization most valuable assets i.e.,
customers.
HEAT® Benefits
- Serve customers faster and more effectively
- Increase productivity
- Single view of customer interactions across the entire
organizations and throughout the customer life cycle, regardless of
touch points ( e.g. Call Center, Web, Email, Chat)
- Easily integrate with core-operation system to give real time
customer information across application
- Instantly access a holistic client view with client history,
their preferences and needs including assets/policies held, services
used and points of contact
- All Request/Complaint tracked till completion/resolution
- Uniformity of process across Organisation/branches
- Measure, Monitor, and Manage SLA
- Integrated Sales and Service Platform with 360 Degree Customer
View
- Accurate, rich & real-time MIS
- Lower the cost of service
- Reduce training time
- ITIL verified by Pink Elephant in Incident Management, Problem
Management, Change Management, and Configuration Management
- Integrates with FrontRange IT Service Management modules to
harness the power of ITIL processes
Features
- Quick setup - Tailor your system to your unique business
environment quickly and easily with HEAT Quick Start Wizard™.
- Call Logging - View key metrics, personal groups, and
broadcasts for a real-time status and quick access to records.
- Business Process Automation Module™ (BPAM) - Create
automation and escalation rules easily and intuitively. Using a
wizard-like interface, BPAM automates many business processes and
monitors your service desk software system for problems.
- Auto Ticket Generator - Automatically create new call
tickets with this service desk software and update existing call
tickets. Additionally, Auto Ticket Generator can automatically
respond to requests for call ticket information and status.
- HEAT Answer Wizard™ - Get fast answers to key business
questions with a selection of more than 200 predefined reports.
- HEAT Manager’s Console™ - Monitor key metrics and
graphically illustrate service and support center status
at-a-glance.
- HEAT Link to LDAP - Import data from an LDAP system for
your customer information in HEAT.
- Customizability - Easily customize HEAT business rules,
call screens, and flows to your specific needs.
- Ease of integration - Use HEAT Service and Support,
service desk software, on its own or expand its power by easily
integrating it with Core-system or any other FrontRange software
products, as well as with third-party applications. All FrontRange
solutions share a common reporting engine, business processing
engine, data structure, and integration platform.
To view HEAT demo click here.
For more information feel free to
contact us
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