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Heat ® sos
Heat ® Service & Support : iHeat ®
Accessing HEAT service management tools has never been
easier for on-the-go technicians. With iHEAT’s server-based, thin client
computing system, technicians can access HEAT® to view and
manage issues via a Web browser
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Allow technicians greater mobility and access to
real-time data through one centralized database
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Reduce costs and increase efficiency by handling
administration at a central location
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Keep data secure on the server behind your corporate
firewall and during remote access and transmission through full
encryption
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Leverage existing infrastructure and maximize
investments for faster ROI, without resorting to costly solutions
like Citrix Meta-Frame® or Metilla®
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Implement with ease by allowing remote users to get
up and running quickly with just a URL - no client installation
required
- Zero-footprint, server-based computing - Use the power of
a client/server application with the distribution capability of a
Web application.
- Same look as HEAT - Reduce training time and
corresponding data input errors by using familiar help desk
software.
- Clientless installation - Eliminate the need for
installation of software, maintenance and upgrades on the client’s
desktop PC with access via Internet Explorer.
- Consistent functionality - View your customized version
of HEAT help desk software and use its core functionality through a
Web browser.
- Concurrent user licensing schema - Avoid fix-node
licensing, and purchase only the number of concurrent licenses that
you need.
- Single source administration - Provide a one-stop
facility for administration for most of your HEAT configuration and
save time and training costs for multiple environments.
- Ease of installation - Install iHEAT within fifteen
minutes on your own, unlike competitive help desk software products
which require multiple days of professional installation.
For more information, contact our representative |
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