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Heat ® sos
Heat ® sos Self Service
 Self
Service
Adding
a boost to Customer Service thru Self Service
Increase customer service desk productivity by reducing
the flood of calls or email to your customer support center. With HEAT
Self Service customer self service software, customers can search the
knowledge base, submit a new customer service request / issue or check
the status of a logged request – without adding to your incoming call
volume. This versatile web interface puts HEAT's problem-solving service
and support capabilities online.
Benefits
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Reduce call volume
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Minimize pressure on Service Team
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Increase staff productivity
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Provide realized call center savings
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Boost customer service satisfaction
Features
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Reliable, up-to-date information - Give your
customer service support technicians a head start on resolving
issues. HEAT Self Service logs and tracks your customer’s search
criteria and articles accessed.
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Personalized customer service - Integrate
information from HEAT Self Service with HEAT to get a complete view
of customers’ or employees’ interaction with the customer self
service support center.
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E-mail confirmation - Automatically notify
customers that their issue has been logged on the Self Service Web
site and provide a hyperlink to their issue for tracking.
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Service level classification - With request
prioritization based on their service level agreement, customers can
use a Web connection to log on and start immediately.
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Session tracking - Use this customer self
service support software to learn how your customers use your
knowledge base and with what frequency.
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Customized look and feel - Tailor the
software user interface and the content on your HEAT Self Service
Web pages to support the needs of your customers and employees.
For more information, contact us |
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