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Heat ® sos
FrontRange IPCC Contact Center
Increase
Customer Loyalty, Decrease Costs…
Promote efficiency and develop strong, loyal customer
relations with IP Contact Center, contact management software, which
extends the functionality of other FrontRange software products by
making them accessible over the telephone. Designed with small to
medium-sized and distributed enterprises in mind, IP Contact Center
provides a contact management system which gives growing businesses the
flexibility to compete with larger industry players.
Benefits
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Increase
customer retention and loyalty by dramatically shortening call wait
times
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Reduce
operating costs by eliminating the need for complex integration work
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Add
features to fit your company’s needs as it grows
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Route
customers to the right agent the first time
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Monitor,
measure, and manage call times
Features
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IP-based contact management software solution - Leverage your
existing infrastructure to reduce your overall cost of ownership.
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Real-time and historical reporting - View real-time data and tap
into 40 pre-built historical reports through an easy-to-use
graphical dashboard.
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Agent
dashboard - Drive higher volumes of calls per agent by making it
easier to deploy, support, and change in any environment.
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Advanced skills-based routing - Improve customer satisfaction by
ensuring the appropriate agent handles each call with skills-based
and data-directed routing rules.
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Virtual agent - Reduce mundane call center duties and increase
job satisfaction by using this contact management software to
automate tasks, while also giving customers the option to talk to a
valued staff member at any time.
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Web-based software application builder - Change the messaging to
your customers or adjust call routing options with this easy-to-use
GUI application.
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Integration with business applications - Seamlessly integrate
IPCC with front- and back-end applications such as GoldMine®
and HEAT® as well as other Core-Operations, ERP, CRM and
Service management systems.
To view IP Contact Center demo click
here. For more information feel
free to contact us |
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