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One thing is undeniable – technology has been the saviour of the day . As soon as the lockdown began, millions of people got connected with the help of Messaging and Video conferencing tools like Zoom, Slack, Webex, GotoMeeting, MS Teams etc. Satya Nadella, the CEO of Microsoft stated “We’ve seen two years’ worth of digital transformation in two months” . What does this say ?

In the B2C (Business to Customer) space, many customers are now adept at placing orders on portals like Amazon. But its seen that in case of B2B (Business to Business) transactions, many SME Manufacturers and Distributors do not use this technology and continue to take orders and communicate thru emails and What’s App messages which are highly inefficient and prone to errors